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Privacy

1. Introduction

Straight up — we don’t sell, share, or give away information that you provide to us through this online shop.

Lontek regards customer privacy as an important part of our relationship with customers. This Privacy Policy applies to all users of the Lontek website and conforms to accepted internet privacy standards.

If you have any questions or concerns regarding this statement, please contact us:

2. Collection of Information

2.1 In order to use the Lontek website, we may require information from you to provide the best possible service.
2.2 Correspondence may be collected and stored, particularly in relation to sales, support, and accounts (including email).
2.3 Information is collected through direct interaction with you or your company. This may occur via telephone, email, mail, or directly through our website.

3. Use of Collected Information

3.1 Information collected from customers is used solely to supply products and/or services, and to maintain a high level of customer service.
3.2 Correspondence is recorded for service reference and staff development purposes.

4. Storage and Security

4.1 The security of your personal information is important to us. When you enter sensitive details (such as credit card numbers) on our website, we encrypt that information using Secure Socket Layer (SSL) technology.
4.2 Credit card details are passed securely to our payment processor for authorisation. We do not permanently store complete credit card information.
4.3 We follow generally accepted industry standards to protect personal information during transmission and after receipt.
4.4 If you have any questions about website security, please email us at info@lontek.com.au

5. Access and Updates

If your personal information changes, or if you wish to update, correct, or delete your details, you may contact us at info@lontek.com.au

6. Orders

When you purchase a product or service from us, you may be required to provide:

  • Contact details (e.g. name, email, postal address)

  • Financial details (e.g. credit card number, expiry date)

This information is used for billing and order fulfilment. If there are issues processing your order, we will use this information to contact you.

7. Communications

7.1 Lontek uses personal information for essential communications, including emails, account details, and service updates.
7.2 We may also use this information for promotional emails. Customers can opt out of such correspondence at any time by emailing info@lontek.com.au
7.3 You will be notified when personal information is collected by a third party that is not our agent or service provider, allowing you to decide whether to share your information with that party.

8. Third Parties

8.1 Lontek may use third-party providers to supply essential services (e.g. payment processing).
8.2 Your details will only be shared with these providers as necessary to deliver the service.
8.3 These third parties are prohibited from using your information for any other purpose.
8.4 Lontek does not share personal information with unrelated third parties.

9. Legal Disclosure

We reserve the right to disclose personal information where required by law, or where we believe disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process.

10. External Links

Links on the Lontek website to external entities are not covered by this Privacy Policy. This statement only applies to the domain lontek.com.au

11. Changes to this Policy

Lontek reserves the right to modify this Privacy Policy at any time. Changes will be posted on this website and other appropriate locations so you remain aware of:

  • What information we collect

  • How we use it

  • Under what circumstances, if any, we disclose it

Material changes will be notified by email or a notice on our homepage.

12. Contact Details

Lontek – Data Loggers
20 Brook Road
Glenbrook, New South Wales 2773
Australia